1. How do I check my order status?
After placing your order, you will receive an email with a shipment confirmation and tracking number.
You can use the tracking number to monitor the progress of your shipment on the Canada Post website.
If you don’t receive a confirmation email within 24 hours, check your spam or junk folder. For additional assistance, contact us at [email protected].
2. What are the payment options?
We accept the following payment methods:
Credit/Debit Cards: Visa, MasterCard, American Express.
Online Payment Services: PayPal and other secure payment gateways.
Gift Cards: Redeemable at checkout.
3. How do I cancel my order?
Orders can be canceled if the cancellation request is made before shipment.
Contact our support team immediately at [email protected] to request cancellation.
If the order has already been shipped, cancellations cannot be processed. However, you can initiate a return once the order is delivered (refer to our Return Policy for details).
4. How do I place an order?
To place an order:
Browse the products and select the item you want to purchase.
Add the product to your cart.
Proceed to checkout and provide the required billing and shipping information.
Select a payment method and confirm your order.
You will receive a confirmation email with order details.
5. How do I redeem my gift card?
At checkout, enter your gift card code in the “Gift Card” field and click Apply.
The balance on the gift card will be deducted from your total order amount.
If your order exceeds the gift card balance, you can pay the remaining amount using a valid payment method.
6. Is delivery free?
Delivery is free for orders of $199 or more within Canada.
For orders under $199, a flat shipping fee of $15.00 applies.
Delivery charges will be calculated and displayed at checkout.
7. Where do you ship?
We ship to all addresses within Canada, including P.O. Boxes.
For customers outside of Canada, we recommend using international forwarding services such as Reship.
If you have additional questions, feel free to reach out to our team at [email protected].